Effective date: June 2026  |  Contact: info@goodcausecares.com  |  Website: www.goodcausecares.com

1. Overview

Good Cause processes donations and debit orders through Paysoft Impact, a registered Payment System Operator and Third-Party Payment Provider. This policy outlines our approach to cancellation and refund requests related to debit order donations. Due to the automated nature of our payment batching system, specific notice periods apply to cancellations — please read this policy carefully.

2. Cancellation of Debit Orders

Donors may cancel their debit order mandate by submitting a written cancellation request to Good Cause. Please note that cancellation of the debit order authority does not automatically cancel any outstanding obligations in terms of your donation agreement.

Important: 30-Day Cancellation Notice Required

Cancellation requests must be received at least 30 days before your scheduled debit order date. This is required because payment batches are compiled and released automatically in advance. Requests received within 30 days of the next debit date may not be processed in time to prevent that cycle from running, and a final debit may still be collected.

To submit a cancellation request, please contact us in writing:

• Email: info@goodcause.co.za
• Phone: 021 301 0246

Please include your full name, donation reference number, and your scheduled debit order date in your request.

3. Refunds

Amounts that have already been lawfully debited from your account in accordance with your signed mandate cannot be reclaimed, provided such amounts were legally owing. Good Cause will, however, review refund requests on a case-by-case basis in the following circumstances:

• A duplicate or erroneous debit was processed
• A debit was processed after a valid cancellation notice was received with sufficient notice (30 days or more before the debit date)
• An unauthorised transaction occurred

4. How to Request a Refund

To request a refund, please contact us in writing within 30 days of the disputed transaction:

• Email: info@goodcause.co.za
• Phone: 021 301 0246

Please include your full name, bank account details used for the debit, the transaction date, and the reason for your request.

5. Processing Time

Approved refunds will be processed within 7–10 business days of approval and returned to the original bank account used for the debit.

6. Donor Conduct & Reputational Protection

Good Cause is a registered Non-Profit Organisation (NPO) that relies on its reputation and public trust to fulfil its mandate. Where Good Cause is legally entitled to refuse a refund — for example, where a valid signed mandate exists and all debits were processed lawfully and in accordance with this policy — donors are expected to engage with disputes respectfully and through the appropriate channels outlined herein.

Where Good Cause holds proof of a signed donation agreement and has acted within its rights, any public statements, social media posts, reviews, or communications that are false, misleading, or damaging to the reputation of Good Cause may constitute defamation and/or unlawful conduct under South African law. Good Cause reserves the right to take appropriate legal action in such circumstances.

Donors who have concerns about a transaction are encouraged to:

• Contact Good Cause directly at info@goodcause.co.za or 021 301 0246
• Follow the formal dispute process outlined in Section 4 of this policy
• Escalate to Paysoft Impact’s support team if the matter remains unresolved after engaging Good Cause

7. Contact Us

For any queries related to this policy, please contact Good Cause directly:

• Email: info@goodcause.co.za
• Phone: 021 301 0246

You may also reach out to Paysoft Impact’s support team at support@paysoft.co.za or 021 551 0891.