1. Who We Are
Good Cause NPO is a registered non-profit organisation in South Africa (NPO 262-603, PBO 930074466). We fund, amplify, and support animal welfare organisations across South Africa through awareness campaigns, fundraising, and community mobilisation. We are not a shelter and do not rescue animals directly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a donation, sign our petition, or interact with our content.
2. What Information We Collect
Information you give us directly:
- Your name and email address when you donate, sign the petition, or subscribe to updates
- Your payment details when you donate (processed securely by PayFast — we do not store card details)
- Any message or enquiry you submit through our contact or intake forms
- Your organisation details if you submit a charity or rescue for consideration
Information collected automatically:
- Your IP address, browser type, and device information
- Pages you visit on our website and how long you spend on them
- Referral source (how you found us)
We use standard analytics tools (such as Google Analytics) to understand how our website is used. This data is anonymised and used only to improve our content and user experience.
3. How We Use Your Information
- To process your donation and send you a receipt
- To keep you updated on our campaigns, rescue stories, and impact (only if you have opted in)
- To respond to your enquiries
- To process petition signatures and report aggregate totals to relevant authorities
- To comply with our legal obligations as a registered NPO and PBO in South Africa
- To contact you about fundraising campaigns or giving opportunities where we have your details and you have not opted out
We do not sell, rent, or share your personal information with third parties for marketing purposes. Ever.
4. Legal Basis for Processing (POPIA)
Good Cause processes your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We rely on the following grounds:
- Your consent — when you sign up for updates or sign the petition
- Contractual necessity — when you make a donation and we need to process it
- Legitimate interests — to communicate with donors and supporters about our work
- Legal obligation — where required by law as a registered NPO and PBO
5. Payment Processing
All donations are processed through our registered payment gateways: PayFast, Paysoft, and Netcash. Where you provide banking details for debit order donations, these are held securely and used only for processing your authorised donations. Your banking information is never sold, shared, or used for any purpose beyond facilitating your giving.
6. How Long We Keep Your Information
- Donor records: 7 years as required by SARS for PBO compliance
- Email subscribers: Until you unsubscribe
- Petition signatories: For the duration of the petition and up to 2 years after
- General enquiries: 12 months from the date of your last contact
7. Your Rights Under POPIA
You have the right to access, correct, or delete your personal information, object to direct marketing, and withdraw consent at any time. To exercise any of these rights, email info@goodcausecares.com. We will respond within 30 days.
8. Cookies
Our website uses cookies to improve your experience. Types used: essential cookies (required for the site to function), analytics cookies (anonymised usage data), and third-party cookies (YouTube embeds, Facebook sharing). You can control cookies through your browser settings.
9. Third-Party Links
Our website may link to partner organisations and social media platforms. We are not responsible for their privacy practices. Please read their privacy policies.
10. Information Officer
Good Cause’s Information Officer can be contacted at info@goodcausecares.com for any POPIA-related enquiries.
11. Complaints
If you believe we have handled your personal information incorrectly, you may lodge a complaint with the Information Regulator of South Africa at www.inforegulator.org.za or inforeg@justice.gov.za.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
